Day 1 will combine a plenary seminar and group work regarding working with metrics and performance indicators within research and innovation support. The participants will learn how universities use various metrics and information sources to benchmark themselves against other universities and how they manage the quality and impact of their service functions. Participants will hear from persons who have successfully undertaken the challenge of using metrics and KPIs to build and manage these support functions in the European setting. The group work will take place in facilitated discussions exploring relevant metrics and the use of performance indicators in the Nordic setting.

8:30 – Registration and coffee. Location: Oddi 101

9:00 – Welcome and short introduction. Location: Oddi 101 

Halldór Jónsson, Director of the Division of Science and Innovation at the University of Iceland.

Andrew Telles, Innovation Advisor at the University of Gothenburg.

9:15 – High level perspective. Martin Kirk, Director of Research at the University of British Columbia. Location: Oddi 101

10:00 – European Focus – How do we work with quality and performance in research services Europe? Simon Kerridge, Director of Research Services at the University of Kent and Chair of ARMA. Location: Oddi 101

10:45 – Coffee break

11:00 – Innovation Focus – a European perspective of measuring quality and performance of Innovation support activities. Koen Verheof, Head of the Technology Transfer Office of the Netherlands’ Cancer Institute. Location: Oddi 101

11:45 – Lunch. Location: Litla torg

12.45 – Research perspective – How do researchers see and value this type of support? Location: Litla torg

Rúnar Unnþórsson, Professor at the faculty of Industrial Engineering, Mechanical Engineering and Computer Science.

Ingibjörg Gunnarsdóttir, Professor at the Faculty of Food Science and Nutrition and Head of the Unit for Nutrition Research at University of Iceland and Landspitali University hospital.

13:20 – Short Introduction to the Group Work – Group Goals and Purpose. Andrew Telles, Innovation Advisor at the University of Gothenburg. Location: Litla torg.

13:45 – Group work. Facilitated groups. Location: Oddi, different room for each group.

15:00 – Coffee break

15:15 – Group work.

17:30 – End of group work

19:00 – Dinner at Iðnó:


Day 2 will bring the groups from Day 1 together in order to identify, discuss and compile a list of the most relevant metrics to test and evaluate in a future benchmarking pilot. We hope that the outcome of the event will be a better understanding and a willingness to use relevant metrics and KPIs in a constructive manner which makes explicit the value which these support functions deliver to their respective institutions.

9:00 – Panel discussion with group representatives

Innovation Track – Facilitator; Koen Verhoef, panel + audience questions. Location: Main Builiding, 1st floor, Room 110 (The University Council Room)

Research Track – Pre-award; Facilitator: Simon Kerridge, panel + audience questions. Location: Main Building, 2nd floor, University Aula

Research Track – Post-award; Facilitator: Martin Kirk, panel + audience questions. Location: Háskólatorg, 2nd floor, Room 300

10:15 – Coffee break. Location: University Aula, Main Building

10:30 – Joint Plenary Session – Research and  Innovation Outcomes. Location: University Aula, Main Building

  • Can we use these metrics?
  • What can we do with them?

11:20 – Concluding Plenary Session – Summation and Next Steps. Location: University Aula, Main Building


Social Programme

12:00 – Bus leaves from front entrance of the Main Building of the University.  Guide: Dr Ármann Höskuldsson, Volcanologist at the University of Iceland. Lunch pack and locally brewed beverages will be served on the bus.  Arrival in Reykjavík around 19.00.

Hellisheiðarvirkjun Power Plant. Guided tour of the facilities and information on the role geothermal energy plays in Icelandic society.

Friðheimar. Guided tour of the greenhouse and a late lunch; Tomato soup made from tomatoes grown at Friðheimar and home baked bread.

Either Swimming in an outdoor geothermally heated swimming pool and hot tubs in Hveragerði or for those not inclined to get wet, area guided walk with Dr Höskuldsson.